Agent Review

Lj Hooker, Parramatta, NSW

Hometruth rating: 55%

Total reviews: 4

“They never gave us false promises regarding a potential sale price, nor did they limit the amount we were hoping to achieve. The auction was a great experience and they got us a price above the reserve we set and above our dream price. ”

#1 Added On: 02 Mar 2011
2 Replies
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Updated: 02 Mar 2011
Communication
[N/A]
Professionalism
[N/A]
Response Time
[N/A]
Customer Service
[N/A]
User score: 0%
What the tenant had to say:
I wouldn't even give them half a star given the choice. This is the worse real estate anyone could do business with. The customer service is absolutely terrible. As a tenant you are treated less than. Their uneducated, ill-mannered staff makes dealing with them so frustrating!!
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Comment from Estate Agent on Mon Feb 06 2012
Steve Day Says: I am sorry to hear your dealings with our business was with some frustration. We do appreciate all feedback regarding our customer service and will be sure to review all our processes to see what improvements we can employ in the future.
#2 Added On: 29 Sep 2010
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Updated: 29 Sep 2010
Communication
They clearly explained the selling process, met with us weekly and called continually to discuss our sale. We recieved a weekly written report documenting sale & marketing statistics, all buyer feedback and offers.
Professionalism
They never gave us false promises regarding a potential sale price, nor did they limit the amount we were hoping to achieve. The auction was a great experience and they got us a price above the reserve we set and above our dream price.
Response Time
We never needed to call them or chase them up as they spoke with us continually.
Customer Service
I had direct contact with my sales agent and also their sales manager 7 days. The service was five star A1.
User score: 100%
What the tenant had to say:
The whole experience was five star A1 :-)

I would highly recommend them.

Be sure to check them out when your shopping around!
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Comment from Estate Agent on Mon Feb 06 2012
Steve Day Says: Thank you very much for the kind words about our business.
#3 Added On: 29 Sep 2010
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Updated: 29 Sep 2010
Communication
Excellent Communication, always transparent with there request and information..
Professionalism
Very Professional with there presentation of Full weekly Reports & Most Importantly, there communication
Response Time
Always quick to Response with either Phone calls or email.. Another Credit to LJ Hooker Parramatta
Customer Service
What can i say, the two Agents we dealt with @ Parramatta LJ Hooker were very friendly and Prompt with any request we had advised them on.. A real pleasure.
User score: 100%
What the tenant had to say:
In a brief summary, i would recommened LJ Hooker Parramatta for selling or Renting your Home any time of the year. It was a absolute pleasure dealing With Scott & Steve from that office. They sold our family home and were extremely happy with the outcome. A Credit to you both.

John Makhoul
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#4 Added On: 02 May 2010
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Updated: 02 May 2010
Communication
No comments
Professionalism
No comments
Response Time
[N/A]
Customer Service
No comments
User score: 20%
What the tenant had to say:
We rented a flat from them for six years,they treated us like second hand citizens,usually they don't answers to tenant emails, messages. In the end when we left they didn't return our bond for 2 months,ignored our messages,then we got a letter from fair trading asking to take $964 of the bond. We called to the head office to get answer, however so far nobody explained us what is that bill for? You get frustrated with this real estate.
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