Agent Review

Ray White Bulimba, Bulimba, QLD

Hometruth rating: 20%

Total reviews: 2

“This whole company is unprofessional. When I phoned the principle to discuss the lack of professionalism displayed by his staff he fobbed me off with the line, "I pay people to listen to this sort of thing - call them!"”

#1 Added On: 23 Jan 2012
4 Replies
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Updated: 23 Jan 2012
Communication
No comments
Professionalism
No comments
Response Time
No comments
Customer Service
No comments
User score: 20%
What the tenant had to say:
Absolutely woeful. Been in an ongoing battle for the better part of a year reclaiming bond that was wrongfully procured from us. Whatever you do, do not rent with this company!!!
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#2 Added On: 17 Jan 2012
4 Replies
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Updated: 17 Jan 2012
Communication
Property manager repeatedly lies and contradicts herself. She calls me by the wrong name despite correcting her on this several times. I have lost count of the number of times she has said "I'll call you back in half an hour with a response" and then never phones back. Her manner is nothing short of disgraceful - renters are treated like scum!
Professionalism
This whole company is unprofessional. When I phoned the principle to discuss the lack of professionalism displayed by his staff he fobbed me off with the line, "I pay people to listen to this sort of thing - call them!"
Response Time
8 weeks to fix an airconditioner (simple repair) with no ventilation in the house, in particular the bedroom of my 18 month old son. He kept waking in a pool of sweat in 34 degree heat. When I raised the issue as being unacceptable the agent told me that a/c is not a vital issue. Finally she admitted that the delay was caused by her forgetting to approve the initial quote by the electrician.
Customer Service
Disgusted with Ray White. I have since delisted my block of land which I had for sale with another Ray White Agent in another town. I could not be less impressed with a company.
User score: 20%
What the tenant had to say:
Never rent with Ray White Bulimba. I will not rent, purchase or sell a property through any Ray White Agent in the future as a direct response to the way that I have been treated by this real estate agent.
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