Agent Review

Stockdale & Leggo, Glen Waverley, VIC

Hometruth rating: 20%

Total reviews: 2

Regularly ignored requests for items to be fixed, dishwasher left dishes dirtier than they went in and it did not get fixed during the entire 18 month tenancy

#1 Added On: 10 Sep 2010
0 Replies
Updated: 10 Sep 2010
Communication
Regularly ignored requests for items to be fixed, dishwasher left dishes dirtier than they went in and it did not get fixed during the entire 18 month tenancy
Professionalism
Held open for inspections while we were moving without any notice or warning and made out like they had given notice and I was insane!
Response Time
18 Months, no response to dishwasher not working!
Customer Service
Rude and very self orientated, renters are always in the wrong it seems! Kept saying "Why have you not mentioned this before"!
User score: 20%
What the tenant had to say:
Regularly ignored requests for items to be fixed, dishwasher left dishes dirtier than they went in and it did not get fixed during the entire 18 month tenancy.
Held open for inspections while we were moving without any notice.
I have never dealt with an agency as unprofessional as this one was, and I have been renting for 15 years!
I will never recommend them and definatly never use them with any of my properties or ever rent from them again.
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#2 Added On: 02 May 2010
0 Replies
Updated: 02 May 2010
Communication
[N/A]
Professionalism
[N/A]
Response Time
No comments
Customer Service
No comments
User score: 20%
What the tenant had to say:
My wife and I rented a property from Stockdale and Leggo almost 4 years ago. We moved in and the dishwasher didn't work, we reported the issue and followed up several times and waited over a month before it was fixed. Throughout the tenancy the property had many issues, including the ceiling leaking twice and damaging our furniture. The agent was very slow to act on maintenance requests and rarely returned phone calls. Overall the agent did as little as possible. We currently have a garage door which has been broken and deteriorating since August and it was only replaced in late December, the agent ignored phone calls and email requests to fix the door. The door was only replaced after it was torn off the frame during a recent storm and i took what was left of the door into the agents office and demanded it be fixed asap. This property has been a nightmare and the agent has made the problems worse.
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