Last Updated: JAN 2026
Your privacy is important to us. This Privacy Policy explains how HomeTruth (“we” or “our”) collects, uses, discloses, and protects personal information when you visit or interact with https://www.hometruth.com.au/ (the “website”). By accessing or using this Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide when you:
- Subscribe to newsletters or mailing lists
- Submit contact forms or enquiries
- Participate in surveys or feedback requests
The personal information you may provide includes, but is not limited to:
- Name
- Email address
- Phone number
- Message or enquiry content
You control what information you choose to share with us.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and activity, such as:
- IP address
- Browser type and version
- Operating system
- Pages viewed and time spent on the website
- Referring and exit pages
This data helps us understand how users interact with our website and improve the user experience.
1.3 Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies, including:
- Session cookies to maintain user sessions
- Persistent cookies to remember preferences
- Analytics cookies to analyse usage patterns
You may disable cookies through your browser settings. However, features of the Website may not function fully if you do.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and communicate with you
- Provide, maintain, and improve our Website and services
- Personalise content and user experience
- Analyse Website usage and trends
- Maintain security and protect against misuse
We do not sell your personal information to third parties.
3. Sharing of Information
We may share personal information only in the following circumstances:
- Service Providers: Trusted third parties who assist with operating the Website, such as hosting, analytics, or communication platforms. These parties are bound by confidentiality agreements.
- Legal Requirements: To comply with applicable laws, legal processes, or enforceable government requests.
- Safety and Protection: To protect our rights, property, safety, or that of users or the public.
We do not share your personal information with unrelated third parties for marketing purposes.
4. Data Security
We implement reasonable security measures to protect your personal information, including:
- Secure hosting and encrypted connections (HTTPS)
- Access restrictions for data handlers
- Routine monitoring and software updates
While we strive to protect your data, no method of transmission or storage is totally secure. You use the Website at your own risk.
5. Third-Party Websites and Links
Our website may contain links to third-party websites that are not controlled or operated by HomeTruth. These external sites have their own privacy policies and practices.
We are not responsible for the content or privacy practices of third-party websites. You should review the privacy policy of any site you visit.
6. Analytics and Performance Tools
We may use third-party tools (such as Google Analytics) to collect usage data and monitor performance. These services may use cookies or other tracking technologies to gather information about how visitors use the Website.
You can opt out of Google Analytics tracking by using browser add-ons or adjusting cookie preferences.
7. Children’s Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe that a child has provided personal information, please contact us so we can remove it.
8. Your Rights and Choices
Depending on your jurisdiction, you may have rights including:
- Request access to the personal information we hold about you
- Request correction or update of your personal information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Opt out of future communications
To exercise these rights, please contact us using the details below.
9. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When information is no longer required, it is securely deleted or anonymised.
10. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
10.1 Embedded Content from other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Legal or regulatory requirements
- Website functionality or data practices
- Business operations
The newest version will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
📩 Email: hometruthau@gmail.com
🌐 Website: https://www.hometruth.com.au/
We are committed to protecting your privacy and appreciate your trust in HomeTruth.